In the realm of online content development for small businesses, content continues to be king. Concerning the Hispanic market, the presence of websites in both English and Spanish increases the marketability of a small business website, expanding into the mass of potential customers.
Dual language content increases 'findability' online, assuring both English and Spanish speakers will find, view, and be affected by the content on the website. Simply having the Spanish content in addition to the English, however, is not a guarantee that productivity will suddenly take an upswing. The content, in both languages, must be engaging, accurate, educational, and relevant to the customer. In the end, the website is only effective if the customer makes a purchase or engages in the business' services, or contacts the business by phone, e-mail, or in person to create a supplier-consumer relationship.
Developing content that goes beyond the purchase
Another overlooked facet of aiming web content to both English and Spanish speaking customers is going beyond the end result of the purchase. If a customer is so impressed that they pass on the information they learned or recommend someone else to use the business' product or service, then the website is even more effective. With the pervasive presence of things like social networks, one satisfied customer could quickly turn into ten, twenty, or even a hundred through content sharing, e-mails, and instant messaging.
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In that realm, it is important to develop content that not only informs but attracts the customer emotionally. Creating an investment in the product or service at hand makes it something in higher demand psychologically. Simply telling a customer that buying a product is good is not going far enough; explaining the reasons and negotiating with their way of thinking and lifestyle will lend to the best results for the customer and the owners of the small business as well.
Hispanic marketing with a Spanish-language website
Online, this is especially important, as the Spanish language website exists as something deeper than a television commercial or radio spot. It can be customized, revised, and edited with the feedback of customer responses, leading to more effective marketing.
Having content developed towards a Spanish speaking audience increases the potential number of customers and demonstrates that the small business is ready to address the reality of the current composition of society where English isn't the only language. While this might seem like a small step, the correct creation and management of Spanish language website content makes a statement about the business' willingness to interact with diverse customers and demonstrates a more personal connection rather than simply existing as a faceless business in the minds of customers.
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